What is not eligible?
The Best Rate Guarantee does not apply to:

• Rates that require login, membership access, or promo/discount codes
• Rates from Park Hotel Group channels such as Park Rewards or Global Business Preferred
• Flash sale, daily deal, cashback, or resale websites
• Opaque or auction sites where the hotel is not known until after booking
• Package rates that include meals, transport, vouchers, parking, or other extras
• Corporate, government, travel agent, or negotiated/member-only rates
• Special promotional rates sent via email or newsletter after booking
• Rates offered on third-party mobile apps or closed-user platforms
• Bookings without immediate confirmation

How do I qualify for a claim?
To be eligible:

• Submit your claim within 24 hours of booking
• Ensure your stay is at least 24 hours before check-in
• The competing rate must be publicly available and bookable online
• It must be found on a website other than ParkHotelGroup.com or authorised partners

What must match the booking?
The competing rate must match your booking exactly, including:

• Same hotel
• Same room type
• Same stay dates and length of stay
• Same number of guests
• Same booking conditions (cancellation, payment, and inclusions)

The competing rate must also be room-only (no added extras like meals or transport).

How are price differences handled?

• Currency differences may be converted for comparison
• Claims may be rejected if differences are due to exchange rate fluctuations
• Claims with less than 1% price difference are not eligible

What happens if my claim is approved?

• You’ll receive 15% off the room rate
• The discount applies only to the room rate (not taxes, fees, or incidentals)
• Claims are processed within 2 business days

Other important information

• Your original booking’s cancellation policy still applies
• Park Hotel Group has the final decision on all claims
• We may update or change this policy at any time